Dear First Direct

Dear First Direct,

Thank you for always being so cheerful on the phone – especially the lady I spoke to this morning – she made me smile. I know that everyone always bangs on about how great your customer service is, that you’re always winning awards (here), that everyone generally loves you and that you treat people like grown-ups (to the extent that you’re happy to publish the entire bloggosphere relating to your brand (both good and bad) your own website Talking Point), but over and above all of that, thank you for stopping sending me stuff in the post when I asked you to – you save money, I save time and we both save a few trees.

Ned

www.firstdirect.com


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One thought on “Dear First Direct

  1. Pingback: Dear Mastercard « Ned says thank you

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